Privacy Policy for Rayleigh Gutter Cleaning and Repairs
This Privacy Policy (“Policy”) explains how Rayleigh Gutter Cleaning and Repairs (“Company”, “we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you visit our website [www.rayleighguttercleaning.co.uk] (“Site”), contact us, or use our services. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
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1. Personal Information We Collect
We may collect the following personal information:
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When you visit our Site: IP address, browser type, referral source, and pages visited (via analytics tools and cookies).
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When you contact us or submit a form: Name, phone number, email address, and any details you provide regarding your enquiry.
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When we provide services: Contact details, service address, and billing/payment information.
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2. How We Use Your Information
We use your personal information for the following purposes:
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To deliver our services: To provide gutter cleaning, repair, replacement, and related services you request.
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To communicate with you: To confirm bookings, send invoices, provide updates, and respond to enquiries.
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To improve our services: To analyse how our Site is used and improve our services and customer experience.
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To personalise content: To provide you with relevant information and offers.
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To comply with legal obligations: To maintain financial and service records in line with UK regulations.
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3. Legal Basis for Processing
We process your personal data under the following legal bases:
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Contract: Where processing is necessary to provide the services you request.
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Consent: Where you have given consent, e.g. opting into marketing communications.
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Legitimate Interests: For running and improving our business, preventing fraud, and maintaining accurate records.
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Legal Obligation: To comply with UK tax, accounting, and regulatory requirements.
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4. Sharing of Personal Information
We do not sell, rent, or trade your personal information. We may share it only with:
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Service providers: Trusted third parties who support our business operations (e.g. website hosting, payment processors).
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Professional advisors: Accountants, insurers, or legal advisors where required.
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Law enforcement/regulators: If required by law or necessary to protect our rights, property, or safety.
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5. Data Security
We take appropriate technical and organisational measures to protect your personal information, including:
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Secure storage: Data stored on password-protected systems and secure servers.
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Encryption: Personal data transmitted via our Site is encrypted using SSL technology.
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Restricted access: Only authorised employees and contractors have access to personal data where necessary for their role.
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6. Cookies
Our Site uses cookies and similar technologies to:
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Improve site functionality and performance.
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Analyse traffic via tools such as Google Analytics.
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Provide a better browsing experience.
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You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our Site.
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7. Data Retention
We retain personal information only as long as necessary for the purposes set out in this Policy:
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Enquiry data: Up to 12 months if no service is provided.
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Customer and service records: Up to 6 years to comply with UK tax and accounting regulations.
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Marketing data: Until you withdraw consent or unsubscribe.
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After this period, data will be securely deleted or anonymised.
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8. Your Rights
Under UK GDPR, you have the following rights:
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Access: To request a copy of your personal data.
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Correction: To have inaccurate or incomplete data corrected.
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Deletion: To request your data be erased, where legally permitted.
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Restriction: To request we limit the processing of your data in certain circumstances.
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Objection: To object to processing, including for direct marketing.
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Data Portability: To request your data in a commonly used, machine-readable format.
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To exercise these rights, contact us at gavin@rayleighguttercleaning.co.uk. We will respond within one month in line with UK GDPR requirements.
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9. Changes to This Policy
We may update this Policy from time to time. Updates will be posted on our Site and, where appropriate, notified to you directly.
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10. Contact Us
For questions, concerns, or to exercise your data protection rights, please contact:
Rayleigh Gutter Cleaning and Repairs